CUSTOMER CARE

Privacy Policy

Your trust matters to us. This policy explains how SS Luxury Studio collects, uses and handles information when you visit our website, place an order or get in touch with us.

OUR COMMITMENT

Your Information. Handled with Care.

We collect and use personal information only where reasonably required to operate our store, fulfil orders, provide customer support and improve your experience with SS Luxury Studio.

PRIVACY • TRANSPARENCY • CARE

Information We Collect

When you place an order, submit an enquiry or otherwise interact with SS Luxury Studio, we may collect information such as your:

• Name
• Email address
• Phone number
• Billing or delivery address
• Order and product details
• Enquiry or message details

We collect information that you provide directly to us as well as certain technical information generated when you use our website.

How We Use Your Information

We may use your information to process and fulfil orders, arrange delivery, communicate with you about your purchase, respond to enquiries and provide customer support.

We may also use information to maintain business records, prevent misuse, resolve disputes, improve our website and comply with applicable legal or regulatory requirements.

Personalised Orders

Some SS Luxury Studio creations can include names, photographs, flowers, messages or other information supplied by you for personalisation.

Such material is used for the purpose of creating and fulfilling the personalised order and providing related customer support.

Please ensure that you have the right to provide any photograph, image, name or other content submitted to us.

Payments

Payments may be processed through banks, payment gateways, UPI services or other authorised payment service providers.

Depending on the payment method, we may receive transaction-related information such as payment status, transaction reference or confirmation details.

Sensitive payment credentials handled directly by a payment provider are subject to that provider's systems and privacy practices.

Delivery Partners

To deliver your order, relevant information such as your name, delivery address and contact number may be shared with courier, logistics or delivery service providers.

We provide such information as reasonably necessary for order fulfilment and delivery.

Service Providers

We may use third-party service providers to support functions such as website hosting, payments, communications, analytics, security, logistics or other business operations.

Information may be shared with such providers where reasonably necessary for them to perform services on our behalf or as otherwise permitted by applicable law.

Website & Technical Information

When you visit our website, certain technical information may be generated, such as browser or device information, IP address, pages visited and related website activity.

This information may be used for website operation, security, troubleshooting, performance measurement and understanding how visitors interact with our store.

Cookies

Our website may use cookies or similar technologies where required for website functionality, shopping features, preferences, security or analytics.

Your browser may allow you to control or disable certain cookies. Disabling essential cookies may affect some website functionality.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, dispute resolution and applicable legal requirements.

Information that is no longer reasonably required may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

Protecting Your Information

We take reasonable administrative and technical measures intended to protect personal information under our control against unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices & Requests

Subject to applicable law, you may contact us regarding personal information you have provided to SS Luxury Studio, including requests concerning access, correction or other applicable privacy rights.

We may need to verify your identity before acting on certain requests.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

The latest version published on this website will apply from its stated effective date.

Last updated: September 2026

PRIVACY QUESTION?

We're Here to Help.

If you have a question about this Privacy Policy or information you have provided to SS Luxury Studio, please get in touch with us.

Optional customer accounts

You can shop without creating an account. If you choose an account, we verify your email before saving your profile and linking eligible orders. We store a protected password hash, your contact details, addresses you choose to save, and your account order history. We do not store payment credentials.

You can edit your profile and remove saved addresses from My Account. Removing an address does not change the delivery details recorded on an existing order. Email verification and password-recovery links expire. Contact the studio about account closure or other privacy requests.